What kind of payments do you accept?
The slydev store takes both paypal and direct bank deposit as payments for orders. All payments and prices are to in Australian dollar (AUD).
How long will my order take to be completed?
Orders are started after payment is cleared (which can take up to 3 days for a direct bank deposit) and will take anywhere from 2 to 4 weeks to be complete.
This website is nice, what CMS did you build this website in?
I have an idea for a product that you should put in the store!
We are always happy to hear new ideas for products, however take note that it takes a long time for something to go from an idea to a finished product and a lot of ideas never end up seeing the light of day. If you are desperate for something custom to be made then we do offer a custom printing service but it will be more expensive than just buying something off the store.
What colors do you have available?
There is an ever growing range of colors available, check out this page for more info on colors and how they compare.
What printer do you use?
Currently we use two Makerbot Replicators with a duel extruder, there are plans to get more printers in the future.
What 3d program do you use to make your products?
We use 'Trimble Sketchup' (formaly known as 'Google Sketchup'). It is free and can be downloaded from here http://www.sketchup.com/
What material are the products made out of?
Currently products are printed in ABS plastic, though in the future it might change to PLA as well.
Can I paint slydev products?
While we have a wide selection of colors there is always the possibility that the store might not have exactly what you are after. Painting the plastic is possible but a word of warning; DONT use acetone based paint. The acetone will eat in to the plastic and most likely make it useless. Otherwise you should be fine to paint away.
Do you ship worldwide?
Yes slydev store ships to anywhere in the world. If your country is not on the list when you try to register then please contact us.
My order is complete how come it hasn't been posted yet?
Slydev store only posts once a or twice a week (usually Tuesdays or Thursdays).
How long will my order take to arrive?
This depends on where you live. Most orders take 1 week to arrive anywhere in Australia. 2 weeks for the rest of the world and for some weird unknown reason 3 weeks to arive to the middle of the USA. Please wait this time after it has been shipped before contacting us about missing orders.
Will shipping get more expensive if I put in a big order?
Shipping is a flat rate depending on which country and with either be the 'cheap' rate if the order is all 'cheap ship' products or the standard rate if there is any non 'cheap ship' products in your order.
Refunds & Disputes
My plastic has cracked where the screw goes in, what do I do?
Here is an easy to follow tutorial on how to fix this: Tutorial.
This is a common issue in 3d printing mainly due to a weakness between the layers. Cracking happens mostly when the screw is put in too tight or quick.
My products arrived broken
Please get in contact us right away to sort out a replacement or refund.
My order has gone missing
Remember that Slydev orders can take up to 4 weeks to complete and are being shipped from Australia. You will want to give it a couple weeks to arrive but if your order has still not shown up don't hesitate to get in contact.
My products don't work!
We take quality control seriously, if you are unhappy with the product please get in contact with us and we can work something out.